Uru Live: A Newcomer's Guide and Answer Sheet

(February 2004 edition -- look here for current version)

As you probably know, in 2004, Cyan cancelled the Uru Live (online multiplayer) part of Uru. I've added some answers about the cancellation.

In 2006, Cyan announced they were bringing it all back. We'll see how that goes.

I'm leaving the older parts of this document intact, for historical interest. (And because I hate seeing my words disappear.) The second incarnation of Uru Live will have updated software, so the answers below will probably stop being true. They are mostly accurate for Untìl Uru.

You may also be interested in my observations about Uru Live as it progressed.


This Guide contains information about using the Uru application, logging in, and getting oriented in the Uru Live world. It does not try to give you: For these things, you will have to search elsewhere. (See other resources.)



The rest of these questions discuss Uru Live as it was when it was still available. I have not rewritten them in the past tense. That would be depressing.


What happened?

On February 4th 2004, Cyan announced the decision to cancel Uru Live. This is their announcement. (Or see a cached copy on this web site.)

To summarize: Uru Live attracted too few subscribers during the Prologue phase. Cyan believed that it would not have enough subscribers to break even.

The content (the Ages, puzzles, journals, and so on) which had been developed for Uru Live will instead be released as a series of expansion packs for the single-player Uru game. (See "What are the Uru expansion packs?")

The message implies that the decision was made in early or mid-January. Development and bug-fixing for Uru Live seems to have stopped at that point, as Cyan moved its developers over to creating the expansion packs.

As a side note, the message says that work on the Mac version of Uru has finally begun.

(This entry last updated Feb 07, 2004)


When will Uru Live go away?

Monday, February 9th, 2004. I have seen conflicting reports about the exact time.

(This entry last updated Feb 07, 2004)


What can I do to bring Uru Live back?

The blunt answer is, nothing. The messages we have seen indicate that Uru Live will not be coming back.

There is a web petition which you can sign. I've signed it, because it's easy and it can't hurt. At the same time, you should not put much hope on it. Online petitions very rarely influence anything.

If you want to make yourself heard, write a letter to Cyan. Paper and ink is better than email.

Ubi Soft Entertainment Inc.
Attn: Uru Community Managers
625 3rd Street, 3rd Floor
San Francisco, CA 94107

And -- a personal plea: don't threaten, and don't whine. I can't imagine anything less encouraging, if I worked for a game company, than reading a letter from some jerk who was angry at me for failing to write him a game.

(This entry last updated Feb 07, 2004)


Can I keep my Uru Live avatar?

No. All the Uru Live characters are stored on Cyan's servers, and will go away when the servers are taken down.

If you want to keep playing the single-player Uru, or play the single-player expansion packs, you will need to return to the offline character you had before you started Uru Live. If you never had an offline character, you'll have to create one and start from the beginning.

Yes, this is unfortunate. The Uru Live system was never designed to transfer character information back into a single-player save file on your computer. It just isn't going to happen.

(This entry last updated Feb 07, 2004)


What are the Uru expansion packs?

Cyan has said that the material which was designed for Uru Live will instead be released as a series of expansion packs for the single-player Uru game.

They have not said how many expansion packs there will be, or how much they will cost. However, the first expansion will be free and available for download sometime in March. (See "What will the first Uru expansion pack contain?")

Another expansion pack will be available for sale later this year.

(This entry last updated Feb 07, 2004)


What will the first Uru expansion pack contain?

Bill Slease, a Cyan representative, has posted this description of the first expansion. (This will be available for free, sometime in March.)

CyanBill posted Wed February 04 2004 05:15 PM:

From the point of view of the people who bought Uru but didn't play beta or prologue (the overwhelming majority), here's my rough count:

For people who played beta or prologue:

plus a continuation of the storyline

Update for clarification:

Apart from the city, the Ages and areas listed above are all about the size of a neighborhood or smaller. I don't know how the 'final' count will be decided for press (hence my 'rough' qualifier. I've heard gamespot is saying 1 new Age...they are probably counting only the city. Just didn't want people thinking there was something like 8 new Teledahns in an expansion pack. Sorry if this was initially misleading. Puzzles, as well, are difficult to count. My numbers lean towards liberal.

Here is a link to Bill Slease's original post on the Uru web forums.

Looking at the numbers, it seems that the expansion will include the Ae'gura city area, the Neighborhood, the Great Zero, the Nexus, and four more areas that we've never seen.

(This entry last updated Feb 07, 2004)


How many subscribers did Uru Live have? How many did Cyan need?

Those numbers are not publically available.

However, Richard Watson (the real Cyan employee, not the fictional DRC director) has posted some information which lets us make guesses. He said that the "clerical error" of Jan 2 admitted 20,000 players to Uru Live. That was everyone who had registered, but not yet admitted, up to that point. (They had planned to admit people in smaller batches of 2,000.) He also said that the number of registrations was too small "by a factor of at least 3".

(Here is a link to Richard Watson's original post on the Uru web forums.)

If we guess that 10,000 or 15,000 people had been admitted in November and December, then the total number of registrations was 30,000 or 35,000. The decision to cancel the game occurred -- or at least began to occur -- sometime in January; probably early in January.

So it seems that they were hoping for 100,000 to 150,000 registrations at that point.

(This entry last updated Feb 07, 2004)


What are "Uru Live" and "Uru Prime"?

"Uru Prime" refers to the single-player Uru game. (This is not an official name; you won't see it in the game interface. It's the term commonly used in the community, though.) You don't need a network connection to play Uru Prime.

"Uru Live" refers to the multi-player, online game.

(This entry last updated Jan 07, 2004)


What is the Uru Live Prologue?

When Cyan planned the launch of Uru Live, they decided to schedule a period for final testing. Players would be admitted slowly, at a controlled rate. Only a small part of the online world would be accessible. This would allow the designers to find server bugs before the online game "really" started. It would also ensure that the servers weren't overloaded by a huge wave of new players all at once.

The Prologue period started in mid-November, when Uru went on sale. As I write this (Jan 4), it is still going on. The full Uru Live game has not yet launched. Cyan has said it would start in "early 2004", but they have not announced an exact date.

What does this mean?

Essentially, Uru Live is still in beta-testing. (Cyan doesn't use that word, but it's accurate.) There are no monthly access fees. There are still bugs. Not every player has been admitted. (Although everyone who registered before New Year's Day has been admitted.)

There isn't much to do, during the Prologue phase. Obviously it wouldn't be fair for some people to have access to puzzle content before others, so right now there are no puzzles to solve. (Except those that make up the single-player game.) You can log on and chat with people. You can explore a few areas of D'ni. There are a few bonus items you can hunt for.

(This entry last updated Jan 07, 2004)


What is the DRC?

The D'ni Restoration Council is the group that is in charge of the D'ni exploration effort. They discovered the D'ni cavern, they began the restoration process, and they are now letting in explorers from the surface to help. Their web site is visible at http://drcsite.org/.

As you can see, the DRC is a fictional, "in-character" organization. We (the players) take the role of explorers, working with (or perhaps against) the DRC. The DRC is not Cyan Worlds Incorporated.

(Maybe that's obvious, but I'm saying it anyway. Oh yes -- the DRC may be fictional, but the web site is real. :)

The members of the DRC, such as Richard Watson, sometimes appear in Uru Live as characters. You can talk to them (in-character, of course). You may also meet characters who are not part of the DRC, and may even be working against them. Douglas Sharper and Phil Henderson are two of these.

These people interact with each other, too. Some interesting events have occurred during the Prologue. But you don't have to miss out, even if you're not in the game yet. Fan sites such as Uru Obsession follow these events, and post summaries and chat logs.

(This entry last updated Jan 07, 2004)


What is an avatar?

An avatar is your character in the game world. "Avatar" and "character" are used interchangeably. The term "player" also sometimes refers to your character, although it can also refer to you yourself.

(This entry last updated Jan 07, 2004)


Can I have more than one avatar?

You can have up to four avatars per Shard. However, each avatar is completely separate. They will not have the same name. Any journey cloths, linking books, items, or pages which you get with one avatar will only belong to that avatar, not to any others you own.

Your avatar in the single-player game (Uru Prime) is also separate from all of your Uru Live avatars. Progress you make online cannot be transferred offline, or vice versa. (However, you can play the Ages of the single-player game in Uru Live, with your Uru Live avatar.)

There is one exception to the "separate progress" rule. When you create an Uru Live avatar, you can "import your progress" from your character in the single-player game. If you do this, your Live avatar will start with the same journeys, books, items, and pages as your Prime avatar had. (However, they will be separate thereafter.)

See "How do I create an avatar?"

(This entry last updated Jan 21, 2004)


What is a Shard?

A Shard is a single server for the Uru game. When you log in to the game, you must choose a Shard to log into. As I write this (Jan 22nd), there are three Shards running, named "Atrus", "Katran", and "Achenar".

Each Shard hosts a complete copy of the Uru world. Each Shard is separate. If you create an avatar on one Shard, that avatar only exists on that Shard. You cannot move an avatar to another Shard, or communicate with players on another Shard.

Currently, you can have up to four avatars on each Shard.

To switch from one Shard to another, you have to exit Uru and log back in, selecting a different Shard in the login dialog box.

(This entry last updated Jan 22, 2004)


What is a KI device?

The KI is a small electronic device, worn on the hand. The ancient D'ni used these devices for communication and data storage -- their version of a mobile phone and PDA. In Uru Live, the KI is used for all sorts of tasks: chatting with other players, seeing who is in the same Age as you, taking photographs, managing buddy lists, choosing who can visit your private Ages.

However, your avatar doesn't start with a KI. (You are, after all, a visitor from the surface world.) One of your first goals when you start the game will be to pick up a KI. (See "Getting a KI device".) Until you do this, many functions will be unavailable to you.

In case you're curious: it's called a "KI" because it has a D'ni numeral 3 engraved on it. (We don't know why.) The D'ni symbol for 3 looks sort of like the English letters KI.

(This entry last updated Jan 07, 2004)


What is Relto?

The Relto Age is a small rocky island, standing in an abyss of mist. When you play Uru, you get your very own private Relto Age. Your Relto contains a hut, which contains bookshelves, where you keep your linking books.

(This entry last updated Jan 07, 2004)


What is the Nexus?

The Nexus Age is a tiny dark circular room with rotating walls. The only thing in Nexus is a terminal, which is connected to a sort of book-jukebox. When you activate the terminal, it shows a list of every Age (public and private) which you have access to. Select an Age, and its linking book is presented to you. From the Nexus, you can go anywhere.

The Nexus terminal is activated by your KI device. If you don't have a KI yet, you can't use the Nexus. (See "Getting a KI device".)

(This entry last updated Jan 07, 2004)


What is a Neighborhood?

The Neighborhoods are areas of the D'ni city where people can gather. There are many Neighborhoods, and you can create your own. However, they are all (nearly) identical. The only difference between Neighborhoods is which people you'll find.

You have a home Neighborhood. You can change your home to a different Neighborhood, but you'll need help from someone who already lives there. See "How do I change my home to a different Neighborhood?"

(This entry last updated Jan 07, 2004)


How do I register?

When you start up the Uru software, you see a menu with seven options: "Play Uru", "Try Uru Live", "What is Uru Live?", "Visit UruLive.com", "Support", "Manual", "Quit".

The first option ("Play Uru") has two sub-options. "Uru: Ages Beyond Myst" is the single-player game, also called Uru Prime. "Uru Live" is the multi-player game. (If you haven't registered yet, "Uru Live" will be greyed out.)

To register, select "Try Uru Live". Follow the instructions. You'll need your CD key, which is printed on the back cover of your manual (the booklet in the CD case).

(For a summary of this process, with screen-shots, see rar16rw's guide.)

However, just because you register doesn't mean you can log in and start playing. Since the Prologue is still going on, players are being admitted to Uru Live at a limited rate. The registration process will tell you to wait for an invitation.

(This entry last updated Jan 16, 2004)


Have I been admitted (invited) to Uru Live?

When you are admitted, you will get email from ubi.com, signed "Zandi". (Jeff Zandi is the guy you meet in the desert, at the very beginning of Uru.)

Some players have reported that their email invitation went astray. Here's another way to check: start the Uru software and hit the second option, "Uru Live Account". This will take you to the Uru web site. Log in with the password you chose when you registered.

Your status will say either "Pending Invitatation" or "Prologue". If it's "Pending Invitation", then you're still waiting in line. If it's "Prologue", you can log in.

(As of Jan 16th, Cyan is saying that everyone who registers will be admitted within two business days.)

(This entry last updated Jan 19, 2004)


Why does my account status say that it expires on Dec 31? Do I get to play for free all year?

No, sorry. Everyone's account says that. (Before mid-January, everyone's account said it expired on Feb 4th. That didn't mean anything either.)

Cyan has said that everyone will get one month of free access to Uru Live, starting when it launches. (Or starting when you register, if you register after the launch date.) Presumably the account expiration date will be updated when the launch date is announced.

(This entry last updated Jan 19, 2004)


I've registered, but the "Uru Live" option is greyed out, and the second menu item still says "Try Uru Live"!

Don't panic. Select "Try Uru Live". When you reach the registration screen, select "I'm already subscribed". Then log in with the password you chose when you registered. This should update your client, and activate the "Uru Live" option.

If that doesn't work, contact Support.

(Remember, you still won't be able to log in until you're invited!)

(This entry last updated Jan 21, 2004)


What's in the Uru Setup dialog box?

(This is the dialog box that appears when you select "Uru Live" from the main menu. It says "Uru Setup" in the title bar.)

The upper part of the box has three fields: "Account", "Password", "Shard". Fill in the account name and password that you registered with. (The account name will not necessarily be the same as your avatar's name.) You must also select a Shard to log into. (See "What is a Shard?")

The lower part of the box shows server notes. It also has a "ping server" panel, which lets you test your network connection to the server. (When you push the "Ping" button, your client sends a set of test messages to the server, and then shows how long it took each response to come back. Lower numbers mean a faster connection.)

Once you enter your account and password and hit the "Login" button, you get a new set of tabs: "Account", "Graphics", "Audio", "Connection".

"Account" shows you the list of avatars you have on the Shard you're logged into. This list also has a "Create new player" option. (Currently, you can have at most four characters per Shard.) There is also a "Delete Player" button, which allows you to delete an avatar.

"Graphics" and "Audio" let you set up display and sound options. You can use these controls to select a screen resolution, change your 3D quality settings, and so on.

"Connection" lets you specify the speed of your Internet connection. (It's not clear what effect this has on the game.) There is also a checkbox for "Update all ages on launch". This lets you decide whether to download world updates in one big lump, or in pieces as you link to each new Age. If you have a fast Net connection, I recommend turning this option on.

The big "Play" button at the bottom of the box actually starts the game.

(This entry last updated Jan 21, 2004)


Which Shard should I choose?

Each Shard is an identical, independent universe. You'll find the same Ages, places, items, and puzzles in each one. Only the people are different.

Since an avatar cannot travel to another Shard, or even communicate with another Shard, you will probably do most of your Uru playing on a single Shard. (You could create characters on each Shard, but you'd have to solve the same puzzles over and over, once with each character.)

So the only reasonable rule is, pick a Shard with people you like. If you plan to play with a group of friends, you should all pick the same Shard. If you don't know anybody, pick one at random. You're not going to destroy your gaming experience by picking the wrong one.

(This entry last updated Jan 21, 2004)


How do I create an avatar?

Select "Uru Live" from the main menu. Enter your account name and password, and choose a Shard to log into. (See "What is a Shard?")

If you do not have an avatar on that Shard, the Create Player dialog box will appear.

(If you already have an avatar on that Shard, you can create another. In the Uru Setup dialog box, under "Account", go to the player selection list and select "Create new player". You are currently limited to four avatars per Shard. If you already have four, you will have to delete an existing one. Use the "Delete Player" button.)

The Create Player dialog box has the following sections:

"Name, "Gender": Enter a name for your character, and choose your sex. (Your name and gender are fixed once you create the avatar. The only way to change them is to delete the character and create a new one. So choose well.)

"Invitation": This section is only used for previewing Uru Live. If you are creating a permanent character, leave these fields blank. Do not check the "Invitation" checkbox. (Yes, even though you have an invitation from Zandi! Yes, this is confusing.)

"Import progress from single-player game": This checkbox lets you start your Uru Live avatar with the same position -- items, books, pages, journey cloths -- as your avatar in the single-player game.

If you have put any time into the single-player Uru, and you want to keep your progress, you should check this item! If you leave it unchecked, you will start Uru Live in the desert, with no Relto book; you'll have to replay the desert and everything else you've done.

Once you complete the Create Player dialog, you will go to Avatar Customization. This lets you adjust your appearance -- facial features, hair color, clothing, etc. (These choices are not final. You can return to Avatar Customization whenever you want, while playing Uru Live.)

When you look right, hit the ">>Uru" button in the top corner of the screen. You will appear in your Relto (if you imported progress from an Uru Prime character) or in the desert (if you did not).

(This entry last updated Jan 21, 2004)


How do I reach the Relto Age?

If you've already reached Relto in the single-player game, and you import your progress into your Uru Live character, you'll start Uru Live in your Relto Age.

Otherwise, you'll start Uru Live in the desert. You'll have to finish the desert level to acquire a Relto linking book. This isn't too hard. If you get stuck, Zandi (the guy you meet by the mobile home) has hints. Or you can search the Uru web forums for help.

(This entry last updated Jan 07, 2004)


How do I reach my home Neighborhood?

Go to your Relto Age. (If you haven't been there, see "How do I reach the Relto Age?")

Enter your Relto hut, and look on the bookshelf. The Neighborhood linking book is blue-green, with a tracery of gold curves.

If you do not have a Neighborhood book (in Uru Live), something is wrong. Contact Support.

(It is possible to have a Neighborhood book in Uru Prime, but it only links to the balcony overlooking the Neighborhood.)

(This entry last updated Jan 07, 2004)


How do I reach the Nexus Age?

Go to your Relto Age. (If you haven't been there, see "How do I reach the Relto Age?")

Enter your Relto hut, and look on the bookshelf. The Nexus linking book is yellow, with a green geometric wheel design on it.

If you do not have a Nexus book, go to your Neighborhood. (See "How do I reach my home Neighborhood?") Go upstairs from the fountain, and across the bridge. If you explore a bit, you should find a circular room with two linking books. Use the one in the center of the room. This will take you to the Nexus.

(There are also Nexus linking books in many other Ages. In Gahreesen, for example, there is a Nexus book on a pedestal near the KI dispenser.)

(This entry last updated Jan 07, 2004)


How do I reach the Gahreesen Age?

If you haven't reached your Relto Age, you'll have to get there first. (See "How do I reach the Relto Age?")

There are two ways to reach Gahreesen: from the Gahreesen linking book in your Relto Age, or from the Gahreesen linking book in a Neighborhood.

From a Neighborhood (see "How do I reach my home Neighborhood?"): Go upstairs from the fountain, and across the bridge. If you explore a bit, you should find a circular room with two linking books. Use the one by the wall, under a stained-glass panel. This will take you go Gahreesen.

From your Relto Age (see "How do I reach the Relto Age?"): Note the four pillars in Relto. Go to the one which is... hmm, how to describe this. If you stand in the door of your hut and look out, go to the farther pillar on the left side. Touch the hand carving. Inside the pillar is the Gahreesen linking book.

(If you have already opened the pillar, or if you imported your progress, the Gahreesen book will already be on your Relto hut bookshelf. It's the olive book, with a stylized picture of a person reading a book.)

When you link to Gahreesen, you will appear in a small five-sided courtyard.

(This entry last updated Jan 07, 2004)


Getting a KI device

You'll need a KI in order to do most of what's interesting in Uru Live. So one of your first goals will be to acquire one.

(If you imported your progress from your Uru Prime character, and that character had a KI, then your Uru Live character will start with a KI.)

The KI dispenser machine is in the Gahreesen Age. So travel there first. (See "How do I reach the Gahreesen Age?")

When you link to Gahreesen, you'll appear in a small five-sided courtyard. Go out, past the sign which says "Please retrieve your KI." You'll have to explore a little bit. Don't panic; you can't get very lost.

The KI dispenser is a glowing blue machine. Touch the slot. You'll see your hand slide in, and emerge with a KI strapped to it. That's it.

To verify that your KI is working, hit F2 (on your keyboard). A circular control should appear in the upper left of your screen. Hit F2 again (or click the top-right button on the control disk) and you should get a full-screen overlay with the KI interface. Hit F2 a third time (or press the top-right button again) to close the overlay interface.

(This entry last updated Jan 07, 2004)


How do I get linking books on my Relto bookshelf?

The first time you link to any Age, a linking book for that Age appears on your shelf. (This happens no matter where you link from.) You will keep that book from that time onward.

(This entry last updated Jan 07, 2004)


What Age am I in?

Bring up your KI interface. (If you don't have your KI, you'll need to get it before you can do this. See "Getting a KI device".)

The top right corner of the interface screen shows the name of the Age you're in.

(Actually, it shows your Age or location. Some areas of the game are implemented as separate locations, even though they are part of the same Age. For example: the Neighborhoods, the Ae'gura city locations, the gallery, Sharper's office, and the desert cleft are all in the same Age -- the world that the D'ni called "D'ni" and we call "Earth".)

(This entry last updated Jan 07, 2004)


What are the features of the KI control disk?

The control disk is a circular control which appears in the top left corner of your screen. If you don't see it, hit F2, or move your cursor to the bottom edge of the screen and click the disk icon that appears.

Not all controls on the disk are functional yet. Currently, only the following buttons work:

A handy diagram of the KI disk, plus other information, can be found at Srikandi's Relto.

(This entry last updated Jan 07, 2004)


What are the features of the KI full-screen display?

The KI screen is divided into several panels (not counting the control disk, and the list of players which appears below the disk).

The top right corner shows what Age you are in, and the current time (New Mexico time!)

The bottom line shows your name, your KI number, and the Neighborhood which is your home.

The left column begins with the selection box. This holds the name of the person you have most recently clicked on.

Below this box are three icons. I will refer to these as Files (the trapezoidal grid); People (a stylized person with outstretched arms); and Controls (two gears).

Below the three icons you'll see a list of options, which varies depending on which icon is selected. (If this list is long, you can scroll it with the arrows at the bottom.) On the right is a panel which can display further information.

The Files icon:

This brings up a list of folders, one for each Age you have visited. There is also a folder called "Incoming".

Each folder can contain journal entries and photographs you have taken. The "Incoming" folder contains messages broadcast from the DRC. (You should check these every time you log in.)

The People icon:

This brings up a list of five folders: "Age Players", "Buddies", "Neighbors", "Recent", "Ignore List". Below these are a list of visitor lists, one for each of your private Ages. Select a folder or visitor list to view its contents.

The visitor lists show which people have permission to visit each of your private Ages.

The Controls icon:

This brings up an option labelled "KI Controls", followed by your home Neighborhood (and any other Neighborhoods you control.)

"KI Controls" contains a slider which controls how long chat messages remain visible before they fade out. (Move this all the way right if you don't want them to fade out at all.) There is also a privacy control, which prevents random strangers from sending you KI mail. (KI mail is not yet available, so this makes no difference right now.)

(This entry last updated Jan 21, 2004)


How do I learn my KI number?

Bring up your KI interface. Your KI number is shown on the bottom line.

(This entry last updated Jan 07, 2004)


How do I add a person to my buddy list?

If you know the person's KI number, it's easy. Bring up your KI interface and press the People icon. Select "Buddies". Your buddy list appears in the right panel, below the line "Add buddy by ID".

Click that line. Then type in your friend's KI number. He'll be added to the list.

(If your friend is in the same Age as you, you can enter his name instead of his number. If he's elsewhere, or not logged in, you'll need the number.)

Another method: bring up the text prompt, and type "/addbuddy NUMBER". (Or "/addbuddy NAME", if the person is in the same Age.) Don't forget the initial slash.

If a person has spoken to you recently, or is a neighbor, or is in the same Age as you, you can add him to your buddy list without asking his KI number. Select "Age Players", "Neighbors", or "Recent" (whichever is appropriate), and then select the person's name. His character info will appear in the right panel.

You will see small white triangles, next to the folder names in the left column. Each of these triangles is an "add" button; it adds the person to the folder it points to. Click the triangle which points to "Buddies". The character shown on the right will be added to your buddy list.

(This entry last updated Jan 21, 2004)


How do I delete a person from my buddy list?

Bring up your KI interface, press the People icon, select "Buddies", and then select the person's name. His character info will appear in the right panel.

To delete the name from the buddy list, press the glowing button on the right, which looks like a square with a dot inside. (This is the D'ni numeral zero, which also means "erase" or "remove".)

Another method: bring up the text prompt, and type "/removebuddy NUMBER". (Or "/removebuddy NAME".) Don't forget the initial slash.

(This entry last updated Jan 21, 2004)


How do I allow someone to visit one of my private Ages?

Bring up your KI interface, and press the People icon (the person with outstretched arms).

First you must find the person in one of the folders. If the person is in the same Age as you, select "Age Players". If he shares your home Neighborhood, select "Neighbors". If he is on your buddy list, select "Buddies". If he has spoken to you recently, select "Recent".

When you see the person's name, select it. His character info will appear in the right panel.

You will see small white triangles, next to the folder names in the left column. Each of these triangles is an "add" button; it adds the person to the folder it points to. Click the triangle which points at the Age visitor list. (You may have to scroll the left column down. The scroll arrows are at the bottom of the column.)

When you click the triangle, the person is added to that Age's visitor list. (He'll receive KI-mail saying so.) He can then go to the Nexus terminal; he will find the Age in the "Private links" list of the Nexus terminal.

(If you want to invite a player to several Ages, you'll have to repeat this process several times. Unfortunately, this is tedious.)

(This entry last updated Jan 21, 2004)


How do I revoke someone's invitation to visit one of my private Ages?

Bring up your KI interface, press the People icon, select the Age's visitor list, and then select the person's name. His character info will appear in the right panel.

To delete the name from the visitor list, press the glowing button on the right, which looks like a square with a dot inside. (This is the D'ni numeral zero, which also means "erase" or "remove".)

(This entry last updated Jan 07, 2004)


How do I allow a person to visit my Relto?

You cannot do this through the KI interface. You must meet your friend somewhere, and share your Relto book.

Stand close together. You should then bring up your Relto book (hit F3). Click "Share this book". Your cursor will turn to a target symbol. Click (once!) on your friend's avatar. Then wait.

At this point, your friend will see your Relto page appear. He should click on the linking panel.

If this is successful, you will both see your avatar hold out the Relto book, and his avatar touch the page. Then he will link out. He is now in your Relto.

(This entry last updated Jan 07, 2004)


What can a person do in my Relto?

Not much, unless you let him. Nobody can access your linking books without your permission.

To let another person use one of your books, go to the bookshelf. Flip up the locking tab above the book. If the tab is up, anyone in your Relto can open the book and link through it. If the tab is down, only you can use that book.

You may also want to open the book and turn to a particular page. Other people cannot turn the pages of your books.

(This entry last updated Jan 07, 2004)


How do I play the puzzle (single-player) Ages with a friend?

The Ages of the single-player game (Gahreesen, Teledahn, Eder Gira, etc) also exist in Uru Live. They are private Ages. You explore your own version of each one; you will not encounter other players there; and nobody can get in to mess up your half-solved puzzles.

However, you can invite a friend into them, to explore with you.

First, each of you needs a KI device. (See "Getting a KI device".) You should also add each other to your buddy lists. (See "How do I add a person to my buddy list?")

Next, you must visit each Age yourself, so that they appear in your KI lists. All the Age linking books should be on your Relto shelf. If they are not, go to each linking book, enter it, and then link back to Relto.

Then open the KI interface, and add your friend to the Age visitor list for each of the puzzle ages. (See "How do I allow someone to visit one of my private Ages?")

Your friend can then go to the Nexus terminal. Your Ages will be listed under "Private links". He can link to whichever Age you have agreed to play.

(Remember that you can chat with someone on your buddy list even if he is in a different Age. See "How do I choose who I'm talking to?")

(This entry last updated Jan 08, 2004)


How do I talk to other players?

First, you should pick up your KI. (See "Getting a KI device". If you don't have a KI, you won't be able to see player lists, or talk to anyone who isn't nearby, or talk privately.)

To talk, just start typing. Any key should make the text input prompt appear, near your KI control disk.

(However, if you have remapped some keys to be movement keys, you'll have to hit a different key first to bring up the prompt. TAB is a good choice. If you've mapped a particular key to "Start Chat", you'll have to hit that key to bring up the prompt. To remap keys, hit F4 and select "Key Map".)

To cancel the text input prompt, hit ESCAPE.

(This entry last updated Jan 08, 2004)


How do I choose who I'm talking to?

To choose who you're talking to, select any of the names in the list below the KI control disk. (The selected name will be brighter.) You can do this at any time while you're typing your message.

(If the list is too long, you may have to scroll down to see all of it. The scroll arrows are just above the list.)

You can also select the three category headers, to speak to an entire group of people.

(This entry last updated Jan 08, 2004)


How do I reply privately to a person who has just spoken privately to me?

The "/reply message" command will send "message" back to the last person who spoke to you. But if someone else's name pops in while you're typing, the reply won't work. So this is not a reliable solution.

If the person is in the same Age as you, just select his name in the list below the KI control disk.

If the person is bespeaking you from another Age, you can add him to your buddy list. Open your KI interface, press the People icon, and select "Recent". The names of players who have recently spoken to you will appear. Select the one you want to reply to. His character info will appear in the right panel.

You will see small white triangles, next to the folder names in the left column. Each of these triangles is an "add" button; it adds the person to the folder it points to. Click the triangle which points to "Buddies". The character shown on the right will be added to your buddy list.

Once you have done this, the person's name will appear under "Buddies" in the player list under the KI disk. You can select it there to speak directly to him.

(This entry last updated Jan 07, 2004)


How do I know whether someone is talking to me alone, or to a group?

This is a bit tricky. The color of the speaker's name (in the chat log) is important.

If someone is speaking to the entire Age, his name will be in purple.

If someone is speaking to your neighbor group, his name will be in purple, and it will say "From Person:" instead of just "Person:"

If someone is speaking directly to you, his name will be in yellow, and it will say "From Person:" instead of just "Person:"

(This entry last updated Jan 07, 2004)


What are the < and > brackets that mark some names in the player list?

Those mark the players who are standing close to you.

What difference does this make? Currently, no difference.

One of the Uru beta-testers tells me that when the voice chat feature is enabled, your voice will only be heard by people standing near you. The brackets will then indicate who is close enough for voice chat. (Thanks, ronsolo.)

(This entry last updated Jan 09, 2004)


How do I create a message or journal entry?

Press F6, or click the book button at the center of the KI control disk.

The KI interface will come up, and a blank message will appear. You can edit the caption (headline) and the body of the message. Just click to place the cursor, and then edit, like any editable text string.

To find this message again, select the "Files" icon (the trapezoidal grid) in the KI interface. Then select the Age folder for the Age in which you created the message. The list of messages and photos for that Age will appear.

You can edit a message at any time (even after you've KI-mailed it to someone!) Select it, and then edit the caption and body of the message, as before.

(This entry last updated Jan 21, 2004)


How do I take a photograph?

Line up facing the image you want to record. Then press F5, or click the eye button near the center of the KI control disk.

The KI interface will come up, and the image will appear. You can enter a caption by clicking and editing the caption string.

To find this photograph again, select the "Files" icon (the trapezoidal grid) in the KI interface. Then select the Age folder for the Age in which you took the photo. The list of messages and photos for that Age will appear.

(This entry last updated Jan 21, 2004)


How do I delete a KI-message, journal entry or photograph?

Bring up your KI interface. Select the Files icon (the trapezoidal grid).

You will see a list of folders, one for each Age you have visited. For KI-mail you have received, select "Incoming". For journal entries, photographs, and messages you have sent, select the Age folder which contains the item you want to delete.

Then select the item. The text or photo will appear in the right panel.

To delete the item, press the glowing button on the right, which looks like a square with a dot inside. (This is the D'ni numeral zero, which also means "erase" or "remove".)

(You cannot delete bulletins sent by the DRC.)

(This entry last updated Jan 21, 2004)


How do I send KI-mail to another player?

First, create a message. (See "How do I create a message?") Remember to fill in both the caption (subject line) and the body of the message. (Or, take a photograph -- photos can be KI-mailed just like text messages.)

Then select the person you want to send the message to. You can select his name in the player column beneath the KI disk; or you can find his name under "Age Players", "Buddies", "Neighbors", or "Recent" in your KI interface. (Select the People icon to see these lists.)

Once you select the person, his name will appear in the selection box -- the box above the three icons in the KI interface.

Now go back to your message. If you've been fiddling with the KI lists, it may have disappeared from the right panel. You'll have to find it again. Select the Files icon, and then select the folder for the Age in which you created the message. Select the message.

Once your message is visible in the right-hand panel, and the recipient's name is visible in the selection box, you're ready to send. There will be a glowing white triangle pointing from the message to the player's name. Simply click this. The message will be sent.

(This entry last updated Jan 21, 2004)


How do I reply to KI-mail?

You can simply send a message back in the usual way. (See "How do I send KI-mail to another player?")

There's another, sneakier way to reply. You can edit the body of message which has been sent to you. If the sender hasn't deleted it, he'll actually see your changes reflected in his copy of the message! A KI-mail message is shared between the sender and recipient; either of you can add text, or edit existing text, and you'll both see the result.

(This entry last updated Jan 21, 2004)


How do I post a message on my Neighborhood imager?

The imager to the left of the telescope is reserved for players; any member of the neighborhood can post a message there. The imager can hold five messages -- it will cycle through them. (If someone adds another, the oldest will be removed to make room for it.)

First, create a message or take a photograph. (See "How do I create a message?" "How do I take a photograph?")

Then walk up to the imager. The KI symbol below the imager should glow once. (If it doesn't, make sure you're in your home neighborhood!)

Open your KI interface. At the bottom of the player list (below the KI disk), there should be a category "Devices". Under this you'll see "D'ni Imager Left". Select this -- it will appear in the interface's selection box.

You can now send your message to "D'ni Imager Left", just like sending KI-mail to another player. See "How do I send KI-mail to another player?"

Note that you can edit a posted message at any time. You don't even have to be standing near the imager to do this. Find the message in your Neighborhood Age folder (under the Files icon). Edit the text however you want. The change will immediately be reflected in the imager's image cycle.

(This entry last updated Jan 22, 2004)


How do I delete my message from the imager?

There is no way to delete a particular message. (Deleting it from your KI doesn't work.)

The only way is to post a new message. An imager only holds five messages, so if you add another, the oldest one is wiped to make room.

(This entry last updated Jan 22, 2004)


What Neighborhood is my home?

Bring up your KI interface. The bottom line says "Member of ... Neighborhood."

The Neighborhood book on your Relto shelf always takes you to your home Neighborhood.

Note that a Neighborhood's name can change at any time. Any member of the Neighborhood can change it. Don't be surprised if you log on one day and find that your Neighborhood's name is different.

(This entry last updated Jan 21, 2004)


How do I visit other Neighborhoods?

Go to the Nexus. Activate the terminal, and select "Public links". You will see a list of public Neighborhoods. You can select any of these Neighborhoods to travel there.

Click a column header to sort the list by name or population. Click again to reverse the sort.

(It is particularly handy to sort in decreasing order of population. This brings the Neighborhoods with the most people to the top of the list. If you're looking for people to hang out with, those are the ones to try.)

(This entry last updated Jan 07, 2004)


How do I change my home to a different Neighborhood?

To do this, you will need to work with someone who is already a member of that Neighborhood.

This is a two-step process.

First, you must delete your existing Neighborhood book. Go to your Relto bookshelf. Click the "remove" tab below your Neighborhook book. (This tab is marked with the symbol of a square with a dot inside.) Confirm that you want to delete the book. The book will slide inwards. Leave it there.

Now, go find your friend who belongs to the Neighborhood you are joining. (You should leave through your Nexus book, since your Neighborhood book is in the pushed-in state.)

Your friend must bring you to his Relto. (See "How do I allow a person to visit my Relto?" Only backwards, because you're visiting his Relto.) Then he must unlock his Neighborhood book, by flipping up the locking tab above it.

You should then go to his bookshelf, open his Neighborhood book, and link through it. When you do this, you become a member of his Neighborhood. Your old Neighborhood book on your own bookshelf will automatically be replaced by a new one which links to your new home.

(This entry last updated Jan 07, 2004)


How do I create a new Neighborhood?

This is a two-step process.

First, you must delete your existing Neighborhood book. Go to your Relto bookshelf. Click the "remove" tab below your Neighborhook book. (This tab is marked with the symbol of a square with a dot inside.) Confirm that you want to delete the book. The book will slide inwards. Leave it there.

Now, go to the Nexus and activate the terminal. Press the button in the upper left, with the symbol of a person reading a book. You will be asked to confirm that you want to create a new Neighborhood and make it your home. If you say "yes", it will be done.

(You can still travel to your old Neighborhood; it will be listed under "Private Links" in the terminal interface.)

(This entry last updated Jan 07, 2004)


How do I change the name of my Neighborhood?

Bring up your KI interface, and select the Controls icon (the gears).

Select the name of the Neighborhood you want to change. Its information will appear in the right panel.

In the right panel, click on the Neighborhood name to edit it. It's editable text; just make your changes. You can also edit the Neighborhood description line.

(This entry last updated Jan 07, 2004)


How do I delete a Neighborhood?

A Neighborhood is automatically deleted if it has no members and no visitors.

Every member of the Neighborhood must switch to a different home. (See "How do I change my home to a different Neighborhood?") You should also remove all the visitors from its visitor list. (See "How do I revoke someone's invitation to visit one of my private Ages?") Once this is done, the Neighborhood should be cleaned up within a few days.

(This entry last updated Jan 07, 2004)


Everything is too dark!

Hit F4 to bring up the options menu, and select "Game Calibration". You will see a "Gamma" slider. This should help you adjust the brightness of the Uru display.

You can also adjust the contrast and brightness of your monitor, of course. You probably want maximum contrast. Then you can juggle brightness and gamma.

(If you find that the black regions of your monitor are turning grey, try turning brightness down and gamma up.)

(This entry last updated Jan 07, 2004)


How do I save the game?

Your avatar state is stored in the server, not on your computer. For all practical purposes, it is always saved.

Even if your client crashes, or if you lose your connection to the server, you will come back to find that your character has not lost any progress.

(This entry last updated Jan 08, 2004)


How do I back up my avatar's progress?

You can back up your avatar in the single-player game by copying the contents of the Saves folder (in your Uru installation). This is not your Uru Live avatar, however.

There is no way to back up your Uru Live avatar. It exists only on Cyan's server, not on your hard drive. On the other hand, this means that you shouldn't need to back it up. Even if you wipe your hard drive, or reinstall Uru on a new computer, you should be able to log in with your original account and password, select your original avatar, and enter the game. You won't lose anything.

(But see "The "Uru Live" option is greyed out." if necessary.)

(This entry last updated Jan 21, 2004)


I've been solving puzzles with one avatar, and I want to transfer the progress to a different avatar.

You can't. All avatars are separate. Each progresses independently. You can't transfer progress from one Uru Live character to another, or from the single-player game to an Uru Live character.

The only exception is the "import progress" option, when you create an Uru Live avatar. If you have advanced in the single-player game, you can transfer this to a new Uru Live character -- but only during the creation process. See "How do I create an avatar?"

(This entry last updated Jan 07, 2004)


What other sources of Uru information can I find?

Cyan's status page has official postings about the status of the Uru servers. You can also follow discussion on the web forums at the official Uru web site.

The Greeter's Guild has many FAQs and help documents.

Srikandi's Relto is another useful reference.

Uru Obsession follows events in the Uru world. You can find news postings and chat logs that fans have collected.

rar16rw's guide to logging in has screen shots depicting the whole process.

(This entry last updated Jan 19, 2004)


Last updated: Feb 07, 2004

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The names and terms described here are created and owned by Cyan Worlds, Inc. Copyrights and trademarks are held by them. This Uru Live FAQ was written, edited, and arranged by Andrew Plotkin. Please don't steal from me without giving credit. Please don't steal from Cyan at all.